faq

Frequently asked questions

What are the shipping options?


All orders are sent via Australia Post via Standard or Express shipping from Melbourne, Australia.




What do I do if I received an incorrect or defective order?


Due to the handmade nature of many of my items I do not accept returns or exchanges for change of mind. Unfortunately, sometimes mistakes do happen, but I'm always happy to correct those mistakes! If your item is damaged or faulty, or your order contains an incorrect item please follow these steps: - Take a photo of the item(s) clearly showing the issue - Send the photos to scott@striffle.com along with your order number and a brief description of the issue - I will contact you to arrange a replacement or refund. You will not be responsible for any shipping costs to return incorrect items or to send out replacement items.




How do I contact your company if my question isn’t answered here?


You can submit a message through the form on the contact page. You should receive a response within 24 hours.




Are you available for commissions?


Yes! I'm available for commissions for custom papercraft pieces or any illustration work. Examples of my illustrations can be found at striffle.myportfolio.com or you can find me on Instagram @striffle You can get in touch with me through the Contact page of this site.




What are your commission rates?


It really depends on what you are after. Refer to the Commissions page for more information.




What are the processing times on orders?


Orders are shipped within 1-3 business days. Custom orders will take longer, but I will be in touch with you regarding this once you have placed your order.